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The following are the Terms and Conditions of orders placed with Evertop. On ordering from Evertop you confirm your agreement to these Terms and Conditions.
All images on this site are reproduced with a view to portraying our products as accurately as possible. Please be aware that designs may vary slightly, from those shown, due to normal design and production fluctuations.
Accepted Methods of Payment
There are two primary methods of payment for goods ordered:Online Payment
For details of security, please see our privacy statement.
Card payments can be made using any of the following methods:
Visa
Visa Delta
Visa Electron
Maestro/Switch/Solo
Mastercard
If you are ordering outside of the UK, please be aware that your credit card company may charge a currency conversion fee.
Payment after placing order online
If you do not wish to pay online, please call on freephone 08000 699 688 to pay over the phone.
The following methods of payment are accepted:
Cheque/Postal Order
If you are paying by cheque or postal order please make cheques payable to 'EVERTOP' and put your order number on the back of the cheque. Post your cheque to the following address:
Evertop
G/F, 104 Gaythorne Road
Bradford
BD5 8AY
United Kingdom
This may take up to 7 working days to clear in full, after which we will process your order and deliver your goods.
Direct Bank Tranfer
You can tranfer to our Abbey Bank with the following details:
Account name: Evertop
Account number: 40299840
Sort code: 09-06-66
You must provide your order reference number and your full name as the reference requested by your bank. Failure to do so will result in a delay in your order being processed as we will not be able to match your payment to your order.
This may take up to 7 working days to clear in full, after which we will process your order and deliver your goods.
Please note: your bank may charge for this service, please make sure to include the banks fees when you pay.
Any orders placed by those aged under 18 must be with the consent of a parent or carer. Any information given by the child must be with the consent of a parent or carer. The card holder must be available to give information in cases where an under 18 is ordering.
Buying Products on Our Website
Delivery charges will be calculated during the checkout process, after you choose your preferred delivery method. We try to have accurate pricing and availability information on all the products we offer; despite our best efforts, a small number of the products in our catalogue may be mispriced or have inaccurate stock availability information. We do verify prices as part of our acceptance procedure, and will inform you if a product’s correct price is higher than that stated in your order, so you may ultimately decide whether or not to order the product at the correct price. We may change the price of any product at any time before you place an order. If the goods you have ordered are not in stock, we may send an e-mail to inform you, at which time you may cancel your order. We do our best to accurately estimate when items will be despatched and/or delivered; however, these estimates are based on several factors over which we have no control and as such, time for despatch and/or delivery shall not be of the essence of the contract and should be considered as rough estimates only.
Complaints Policy
We want your shopping experience to be problem free. An important part of our customer service policy is that all complaints, which you may have about our services, are fully investigated.
Most customers' concerns can be resolved through our customer service teams, as the advisors are fully trained to deal with your complaint quickly and efficiently.
We will endeavour to resolve complaints within 5 working days of you advising us. If it is going to take longer to resolve your complaint we will let you know how long it may take to respond more fully.
We have two distinct stages in our complaint procedure which are fully explained below.
Stage 1
Please call 08000 699 688 to speak to one of our advisors. Please remember to have your order number ready, as this will help us to deal with your complaint more efficiently. Alternatively you can email our customer service team at complain@evertop.co.uk.
Whilst we will do our utmost to ensure your complaint is resolved to your satisfaction at your initial point of contact, there may be occasions where you are still not satisfied with the response you have received. If this is the case, stage 2 of the process has been designed to assist you.
Stage 2
General Manager
Evertop
G/F 104 Gaythorne Road, Bradford, BD5 8AY.
Evertop regularly checks this system to ensure that it works and is continually improving, and comments regarding our website or service are greatly appreciated.
Please write to our management team who will look into your case. You can be assured of personal attention in resolving the outstanding problem promptly and to your satisfaction. Do not forget to include all details in regards to your order, including order number, name and your query, giving full explanation of any contact that you have had with Evertop.
Your Right to Cancel
Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel the contract for the purchase of your order within seven days of delivery (starting the day after the receipt of the goods).
To cancel your order before delivery, you must first check your order status within the order tracking facility as detailed in the order tracking section above. If your order has not reached the delivery process, a customer service operative will be able to cancel your order. Please call 08000 699 688 with your order number ready.
To cancel this contract, you must inform us and return the unwanted item/s together with the reference number provided.
You are responsible for returning the items in original condition. The item must not have been used, must be complete with all components and the packaging must be not be damaged. Note that if these conditions are not met we may not accept returned goods.
Refunds will be for goods only and will not include any carriage costs paid to us.
In case of free shipping item, there will be £2.50 re-stocking charge for under £10 item and £5.00 for under £50 item, unless it delivered faulty/damage or wrong item.
We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items. Please ensure that all returns are securely wrapped and packaged. Do not send the original handset box as this will be disposed of if returned.
We cannot be held responsible for any units that have been damaged in transit.
Delayed/Lost Delivery
If you have not received your order within 15 working days of despatch (not including Sundays), you must immediately advise Evertop Customer Services of the delay/loss.
In the event of a replacement order being sent to you, all replacement item/s will be sent to you followed by a non-delivery declaration from which you will need to complete and return.
Where a refund is requested, the non-delivery declaration from must be returned complete before a refund can be authorised.
The declaration form will be sent to the email address supplied with the initial order, and on receipt; requires completion in full and returned to the freepost address supplied with the form.
Should the completed non-delivery declaration form not be received within 10 working days of receipt, then you will become liable for the cost of the initial goods and postage.
Where a replacement has been requested and dispatched, this will be charged to the method of payment for your order if a replacement has already been dispatched.
Where a refund has been requested and the form has not been received in the given time, then the refund will not be processed.
This charge will be refunded upon receipt of the completed non-delivery declaration form if received within 20 working days from the date of receipt for the non-delivery declaration from. Forms received between the 11th and 20th working day will incur a 20% administration fee of the value of the lost parcel and will be charged to the method of payment for your order. Any form returned after this period will be deemed void.
Duplicate forms can be requested from Evertop Customer Services.
Return Policy
In addition to your statutory rights, if you wish to return goods outside of the 7 day cancellation period, we operate a 28 day faulty returns period.
All of the products on sale have met our high quality-control standards.
Refunds will be for goods only and will not include any carriage costs paid to us.
Please ensure that all returns are securely wrapped and packaged.
We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items.
We cannot be held responsible for any units that have been damaged in transit.
To return an item, please contact us for RMA number and return the faulty product back to Evertop. Please include the reference number provided to ensure your return is processed without delay.
Any Item/s that is returned must be attached with RMA number. Any return that is not accompanied with the RMA number will be held by Evertop for 30 days, awaiting the RMA number. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action.
We do not operate a try before you buy policy.
Any goods found to be defective within 28 days will be replaced.
Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer's expense.
If you wish to return goods which are not faulty, we will accept the return providing the goods are in a good clean condition and having not been used, it is advisable that return the product with the original packaging to avoid damage in transit. These goods can be exchanged for other products, subject to the difference in costs being incurred. Items returned for a refund after 7 days, when the goods are not faulty will be charged a handling fee of 15%.
Used earpieces and Bluetooth headsets will not be accepted due to hygiene reasons.
Software disks, games, UMD disks, films and creams cannot be returned if the security seal has been broken.
In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued (i.e. memory card reading faults, handset not powering up etc.).
Replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 5 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.
Refunds by credit card are made to the same credit card that was used for the original purchase. Please be aware that it may take up to 14 days for your card to be refunded. The above conditions are in addition to your statutory rights, which are not affected.
Manufacturers Warranty
Outside of the 28 day faulty return period, returned items can not be accepted, unless covered by manufacturer’s warranty. Items returned to us will be forwarded to the manufacturer for repair or replacement.
For repairs/replacements under manufacturers warranty for any item except Sim free, pay as you go or contract please contact us for RMA number and return the faulty product to Evertop. Please include the RMA number provided to ensure your return is processed without delay.
For repairs/replacements under manufacturers warranty for Sim free, pay as you go or contract, see Mobile Phone repair section below.
Please note that warranty claims beyond 28 days for SIM-free handsets are resolved in the most prompt manner through your local repair centre. Please call us for manufacturer repair centre details.
General Handset Return Conditions
All returns should be in as new condition with screen and keypad protective film intact (where applicable).
The handset must be returned packaged in the original undamaged box including the box inners as well as the phones accessories and literature that came with the phone.
Evertop cannot be held responsible for any numbers or data lost.
Your return will be rendered void or will attract an administrative charge as detailed in the charges section below if:
Changes to manufacturers settings have been made
Deleting pre-installed manufacturers content such as games
Evidence of the phone being opened or attempts to tamper with fixing screws/clips
The phone or memory card contains personal data such as photos, contacts or any other downloaded content such as ringtones, games etc.
The phone is protected by the non default pin code
Seal of included licensed software has been opened.
Charges
The following handling charges are applicable in instances where:
Removal of personal data £25.00
Cosmetic damaged handsets (i.e. scuffs, minor scratches etc.) £50.00
Damaged/missing handset box £20.00
Missing handset manual £14.50
Missing manufacturers/personal hands free kit £19.50
Missing leather case, in-car charger, battery, mains charger, CDROM software , data cable etc. £19.50 each
Missing free purchase bundle Retail price (as on your invoice)
In instances whereby Personal Data cannot be removed from the handset using the manufactureres reset funcstions or the seal of the included licenced software has been brocken, your handset will be returned to you. £9.00
Mobile Phone Repairs
INFORMATION
For repairs/replacements under manufacturers warranty please contact us for RMA number and return the faulty product to Evertop.
PACKAGING
Please ensure that the handset is securely wrapped and packaged. Do not send any accessories including the battery and battery cover except in cases when the fault is a power/charging fault then send the battery and the charger.
We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items.
We cannot be held responsible for any units that have been damaged in transit.
SIM/MEMORY CARDS
It is imperative that all sim/memory cards are removed from handsets. Cards must not be returned with the handset and we cannot accept any responsibility for cards, credit on pre-pay cards, or call charges on contract phones. If we do receive a sim/memory card it will be disposed of on site for security reasons.
DATA/WAP SETTINGS/RING TONES & LOGOS
Please be aware that part of the test procedure may include upgrading the software on your phone. If the memory is cleared and reset as part of the repair process, Evertop cannot be held responsible for any numbers or data lost.
PROOF OF PURCHASE
A copy of the proof of purchase must accompany the phone to validate the warranty. Failure to do so may delay the turnaround time of your repair. This can be a copy of your original invoice that was dispatched with the handset.
WARRANTY
If the unit is in warranty the engineer will repair or replace the phone depending on the manufacturer’s procedure. Physical or liquid damage is not covered by manufacturer’s warranty and is subject to either a charge for repair which will be quoted prior to action being taken or a charge of £25.00
All handsets carry a one year manufacturers warranty. If your faulty item is not covered by being outside of the warranty period or damage that is not covered, then please refer to the Charges section below.
Should the fault/damage on your handset be deemed as not being covered under the manufacturers warranty, then we will inform you by post as to the cost to repair the handset. Handsets which are deemed as beyond economical repair may not be repairable and will incur an administrative fee of £25.00 for it to be returned in the condition it was sent.
Should you accept the repair charge, then Evertop must be informed within 10 working days from the date of receipt for the repair cost. Failure to inform or notify Evertop of acceptance of the charge within this time period will result in your handset being returned to yourself un-repaired and will incur an administrative fee of £25.00.
CHARGES
The following handling/inspection charges are applicable:
Physically damaged or contains liquid ingress - £25.00
No Fault Found - £25.00
Beyond Economical Repair - £25.00
Refusing an Estimate - £35.00
All above charges include return postage
Disposal of unit - £20.00
Car Kit Installations
Installation vouchers entitle the holder to one car kit installation in a 12 volt vehicle. It does not cover Coachworks, or vehicles with a 24v supply – in these cases additional charges will apply.
The installation voucher is valid for a period of 12 months from the date of purchase.
Failure to present the voucher to our engineer will result in a non-refundable charge of the full cost of installation. See website for current rates.
A charge of £35 will be made where an installation is cancelled with less than 24 hours notice, or where you fail to attend.
Our engineers will endeavour to meet your requirements regarding the placement of equipment in your vehicle, but reserve the right to refuse to carry out the installation if they believe safety will be compromised.
All installations are covered by a 12 month warranty against defects arising from faulty materials or workmanship under normal use. This warranty does not cover malicious damage or defects caused by altering, tampering or improper repairs. A service charge may be applied where no fault is found or where the warranty has been invalidated for any reason stated in these terms and conditions.
Other than liability for death or personal injury resulting from Evertop's negligence, Evertop, its employees and its agents shall not be liable for any loss or damage, direct, indirect, howsoever arising.
We reserve the right in its absolute discretion to refuse to honour this voucher where we have reason to believe these terms and conditions have not been met.
Promotional Codes
Promotional codes are only valid online and need to be entered in the shopping basket to obtain discount.
Promotional Codes cannot be used in conjunction with any other promotional codes.
Any certificate or voucher has a cash redemption value of 0.001p and is not transferable or assignable.
Information You Provide To Us
The following applies to any information you provide to us, for example during any registration or ordering process.
You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name, email address, telephone number and address, to the extent reasonably necessary to fulfill your order, market/communicate products and services and deal with any enquiries relating to the same whether by us, our partners, successors (including the purchaser of the whole or part of our business), associates or sub-contractors (together our 'Partner Companies'). If you would like to request information or review or modify any part of your personal information then you should e-mail us at data@evertop.co.uk.
If you obtain or choose to buy products through our website or give us personal information then we may collect information about your buying behaviour and if you send us personal correspondance such as emails or letters then we may collect this information into a file specific to you. All such information collected by us shall be referred to in these terms and conditions as 'Personal Information'
Online Contract Formation
By completing and submitting the electronic order form you are agreeing to these Terms and Conditions and are making an offer to purchase goods from Evertop. Our acceptance to your offer will only be considered complete at the time we send the despatch confirmation e-mail or SMS you, or when the goods you ordered are effectively despatched, whichever happens first. If for any reason your order is rejected before we accept your offer and payment has been taken, a full refund will be made immediately. Any goods on the same order which we have not confirmed in the despatch confirmation e-mail or SMS and that have not been despatched to you do not form part of the binding contract between you and Evertop.
Fraud
Evertop will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities. Please note that Internet host IP addresses are recorded when placing an order online.
Age
Any orders placed by those aged under 18 must be with the consent of a parent or carer. Any information given by the child must be with the consent of a parent or carer. The card holder must be available to give information in cases where an under 18 is ordering.
Need Further Assistance ?
If this article didn't help resolve your query, then you may wish to contact Customer Relations at customer.service@evertop.co.uk, we will reply within 1 working days.
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